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Campaign Forecasting

It’s not uncommon to find a less than satisfactory, ‘them and us’ relationship between call centres and marketing departments, the root cause often being poor forecasting.

Traditionally a time consuming and difficult process, forecasting is now fast, easy and accurate thanks to Media Manager’s unique forecasting tool. Using empirical historic response data, Media Manager calculates in minutes what traditional methods take hours to formulate, providing graphical outputs showing how well the latest campaigns are performing against forecast. It’s the quickest way to spot issues such as depleted mailing volumes or ads that didn’t run as planned.

Featured Clients

Axa

Uncovered repeat call behaviour amongst end users to assist resource planning

TV Licensing

Provided customer experience benchmarking and auditing of third party call centres, measuring levels of avoidable repeat calls

RIAS

Introduced a strategic change to campaign performance measurement with significant media efficiency and time saving benefits

View Our Clients
Improve Operational Efficiency

Improve Operational Efficiency

We can help you fulfil more calls by spotting hidden issues and optimising agent resource

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Have a specific question? Give us a call on 0800 180 4430
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