4-Sight Online

4-Sight Online, the perfect complement to Rapport’s offline service, is a browser-based reporting tool that makes it easy for you to keep track of inhouse or outsourced call centre performance. Flexible drill downs allow issues to be quickly tracked to their source, meaning less time is wasted on problem finding and more time devoted to resolution.

• Dashboard style interactive graphical user interface
• Compares both call and caller behaviour
• Compares top five KPIs
• Stores up to 13 months’ history up to previous day
• Auto trend calculations, for example this week against last week
• Choice of daily, weekly and monthly views
• Flexibility to report at company level and every sub-group down to individual numbers
• Report builder tool
• Graphical presentation outputs
• Exports results to Excel