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“Calculated the proportion of the UK who contact BBC each year and the contact experience” |
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“Demonstrated which advertising generates the most loyal bettors” |
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“Provided new Operational and Media performance insights across DRTV, DM and in-store Point of Sale” |
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“Provided complementary operational and media insights around TV and Online advertising” |
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"Demonstrated where call centre bottlenecks occurred and quantified the business opportunity of removing them" |
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“4-Sight led us to making a switch in TV regional buying strategy that results in an almost two-fold increase in response for the same media spend”
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“Showed which Yellow Pages Directories generate the most sales” |
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“Helped to increase sales conversion by over 20% during first year” |
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“Combined call data from multiple Telco’s and technologies into a single holistic view of BAA’s National Airport call centre operations” |
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“For DRTV increased orders per advertising £ spent by 40% in 6 months” |
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“Created an Agent staffing model using integrated call centre and network data” |
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“Implemented multiple campaign and media tracking to identify where Adverting budget was unproductive and where to invest” |
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“Rapport save us considerable time in identifying key problem areas and also provide solid recommendations on how to turn these around” |
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“Developed comprehensive analysis of UK’s most complex call routing set-up” |
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“Enhanced customer service levels through call centre benchmarking, identifying bottlenecks and improve agent resource planning” |
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